Use Cases
Every type of AI agent. What it does. How to control it.
Ten categories across every department. What each agent accesses, what can go wrong without oversight, and how Sunbeam finds and controls it.
01SaaS / Network
Customer Service & Support Agents
Salesforce Agentforce, ServiceNow Now Assist, Zendesk AI, Intercom Fin
Autonomous agents handling customer enquiries, complaints, bookings, and refunds — without human review of individual re...
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02Workstation / Network
AI Coding Agents
GitHub Copilot, Claude Code, Cursor, Devin, Replit Agent, Amazon Kiro
Autonomous agents that write, review, test, and deploy code — with access to production systems and infrastructure....
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03Cloud / Network
Financial & Trading Agents
Bloomberg AI, LangChain financial agents, AutoGen, proprietary trading systems
Agents analysing market data, executing trades, processing transactions, and generating financial reports autonomously....
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04Network / Workstation
Workflow Automation Agents
n8n, Flowise, Make, Zapier AI, Dify, LangFlow
Visual workflow engines that chain AI models, APIs, and data sources into autonomous pipelines that run continuously....
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05Cloud / SaaS
Data & Analytics Agents
Snowflake Cortex AI, Databricks AI, AWS Bedrock data agents, dbt AI
Agents querying databases, generating reports, running forecasts, and triggering downstream actions based on data analys...
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06SaaS / Network
Communication & Collaboration Agents
Slack AI, Microsoft Copilot for Teams, Google Workspace Duet AI, Notion AI
Agents summarising conversations, drafting replies, searching across channels, and acting on communication content....
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07Network / Cloud
Security & Compliance Agents
Microsoft Sentinel AI, Splunk AI, CrowdStrike Charlotte AI, Palo Alto XSIAM
Agents detecting threats, investigating incidents, running compliance checks, and in some deployments, taking automated ...
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08SaaS / Workstation
HR & Operations Agents
Workday AI, SAP SuccessFactors AI, Greenhouse AI, LinkedIn Recruiter AI
Agents screening CVs, scheduling interviews, managing onboarding, answering HR queries, and influencing employment decis...
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09Network / Cloud
Multi-Agent Systems
AutoGen, CrewAI, LangGraph, custom orchestration frameworks
Systems where multiple AI agents coordinate, delegate tasks, and act on each other’s outputs — creating emergent behavio...
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10All surfaces
Shadow AI
Any AI tool installed without IT approval
AI agents operating in your organisation that nobody in IT, Legal, or Compliance knows about — installed by developers, ...
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