Customer Service & Support Agents
Salesforce Agentforce, ServiceNow Now Assist, Zendesk AI, Intercom Fin
Autonomous agents handling customer enquiries, complaints, bookings, and refunds — without human review of individual responses.
Full CRM records, order history, payment data, policy documents, and customer communication history.
As Air Canada demonstrated, agents make commitments that organisations are legally bound to honour. A misconfigured refund policy, an incorrect eligibility statement, or a fabricated promise creates immediate legal exposure — at scale, across thousands of interactions per day.
SaaS scanner detects Agentforce agents, Now Assist deployments, and connected app configurations with AI permissions.
CIM REQUIRE_APPROVAL gate holds responses that reference refunds, eligibility, or policy commitments for human review before delivery.
Find every customer service & support agent in your organisation.
Under 10 minutes. Five surfaces. No prior knowledge required.
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